NuPay provides a payment solution. Companies use our facilities to debit from their clients’ accounts. We also offer POS services (Speedpoint facilities).
Yes, if the ID number was captured when the debit order was loaded. This can also be viewed under Reporting/Step 2 – All fields.
We have a product called AVS-Account verification System.
The Contact Centre is open 24hrs, 7 days a week. Other departments operate Monday to Friday from 08h00-16h30.
Yes, we do. A prospective merchant can book an appointment with our Sales Department to be provided with a demo. Should the merchant the merchant be unable to visit our Head Office, we will arrange for a visit at convenient place for the merchant.
No, tracking starts on the submit date only.
On the transaction report on the website, on the column ‘Bank’, it shows code ‘D’. What does code D mean?
Code ‘D’ is Capitec bank account. Please see below other bank codes:
Code: Bank Institution:
S Standard Bank
E Bank of Athens
When I load a card on the terminal to do an AEDO debit order, it says card not allowed. What does this mean?
The machine/terminal will give you various codes at times. You can find these error codes situated on the right-hand side of the NuPay website once logged in. And check the card on the BIN list checker to see if it is open for AEDO debit orders as follows:
-Login to the AEDO website
-Scroll down to reference document on the left hand-side
-Click on BIN checker
-Type in the 1st 6 digits of the client’s card number/PAN.
-Click on ‘Continue.’
If it is a fixed machine, we replace it, as we have insured it on the merchant’s behalf. Whereas with a mobile machine, the merchant should have insurance in place. Thereafter:
-Merchants account manager needs to be notified.
-Merchant need to open a case and provide a case number to account manager
-Once all information has been collected and invoice has been issued, the account manager will then request log a request for the merchant to get another machine.